At PROLIFIC GREEN customer satisfaction is always 100% guaranteed. As a customer, if you ever feel that your service is not satisfactory, please contact us at 248-403-TURF (8873), or by contacting us by email or through our website. If a service call is needed, we will respond within a 48 hour period. There is no charge for service calls and every effort will be made to correct any of your lawn care concerns.
LAWN FERTILIZATION & WEED CONTROL
PROLIFIC GREEN service is done throughout the season, and automatically renews from season to season. PROLIFIC GREEN pricing is based on the size of your lot. PROLIFIC GREEN treats grass areas in the front, back, and sides of every lawn unless specified otherwise. When the application is complete, PROLIFIC GREEN will blow any remaining fertilizer from sidewalks and driveways. Each application includes fertilizer and most applications include weed control based on the timing and purpose of the treatment. The products being applied vary from application to application based on the time of year, weather conditions, and the needs of your lawn.
Our service continues from application to application and from year after year unless you contact us. In some instances, a request to cancel service is taken after a service invoice has been printed and is in a scheduled route with a technician for that day. In this case, every attempt will be made to notify that technician to avoid service being performed. In this scenario, if we are unable to reach that technician, or if the service has already been completed, your service termination will become effective after that particular treatment and you will be asked to return payment for that service.
GATES AND PETS
Pets must be indoors and all gates must be unlocked for a scheduled service to be performed. If you need notification prior to our visits, please request a call ahead in the notes area of the sign-up process. We are able to call and leave a voice message or email the day prior to performing your scheduled service. Our technicians are very good at closing gates and make sure not to leave you gate open.
If Prolific Green happens to damage a sprinkler head or other property while performing a service, please contact us at 248-403-TURF (8873). We will repair or replace the damage as soon as possible.
Payment for each customer’s service is conveniently billed to their debit or credit card each week the day after their lawn is treated. Printed account activity is available upon request.
Prepayment offers a discounted rate for customers choosing to pay for an entire season’s services at once.
In the event that a card is declined, we will try the card again the following day. If the card does not go through a second time, the customer’s remaining services will be put on hold until we are able to reach the customer. If the customer responds quickly with another card, we will promptly put them back on the schedule with no late fee or fee for changing cards.
Customers can reach customer service at prolific.green anytime or at 248-403-TURF (8873) between the hours of 7:00 am and 6:00 pm MST Monday thru Friday.